The average U.K. adult spends ~41 hours per week consuming media

Added: 01/01/2010 from Forrester Research Published: 04/16/2010

71% of UK consumers recommend a company to others following a positive customer service experience more...

75% of UK consumers are more loyal to a company following a positive customer service experience more...

14% of UK consumers who encounter poor customer service complain about the experience on social media more...

19% of UK consumers who encounter negative customer experiences post negative company reviews online more...

27% of UK consumers who encounter negative customer experiences tell friends more...