Facts & Stats About:
USAA leads insurance companies in Net Promoter Score in both the auto (74%) and homeowner (71%) sectorsUSAA, Amazon.com, Costco, Virgin America, Apple, Trader Joe’s & Wegmans, Among the Highest in Customer Loyalty in the 2012 Satmetrix Net Promoter® Benchmark Study
63% of US fashion brands use responsive design on their websites, compared to 58% for beauty, 56% for sportswear, and 36% for automobile more...
"Companies that don’t rise to the challenges posed by today’s fickle, digital customers risk losing their loyalty. To provide the best service and the best experience, companies need to engage with their customers for meaningful insight that drives better business decisions" - Nick Stein more...
TV media brands get an average of 108 retweets per tweet, compared to 39 for internet, 36 for magazines, 34 for radio, and 20 for newspapers more...
TV media brands get an average of 694 shares per Facebook post, compared to 567 for internet, 498 for magazines, 336 for radio, and 110 for newspapers more...
51% of US companies conduct employee engagement through training and development, compared to 48% for meetings and briefings, and 39% for internal communications campaigns more...