Facts & Stats About:
USAA leads insurance companies in Net Promoter Score in both the auto (74%) and homeowner (71%) sectorsUSAA, Amazon.com, Costco, Virgin America, Apple, Trader Joe’s & Wegmans, Among the Highest in Customer Loyalty in the 2012 Satmetrix Net Promoter® Benchmark Study
70% of companies that use social media for customer service employ agents who only deal with social media interactions more...
43% of professionally marketed blog posts receive fewer than 10 interactions, and 23% receive none more...
During 2013 and 2014, the content marketing output per US brand increased by 78%, but content engagement decreased by 60% more...
72% of US consumers feel websites currently offered by healthcare providers could be more helpful more...
63% of US fashion brands use responsive design on their websites, compared to 58% for beauty, 56% for sportswear, and 36% for automobile more...