Facts & Stats About:
USAA leads insurance companies in Net Promoter Score in both the auto (74%) and homeowner (71%) sectorsUSAA, Amazon.com, Costco, Virgin America, Apple, Trader Joe’s & Wegmans, Among the Highest in Customer Loyalty in the 2012 Satmetrix Net Promoter® Benchmark Study
Instagram posts that include tags of where the picture was taken generate 79% more engagement, compared to 56% for those that include another user's handle in the caption more...
61% of Americans say they are much more likely to buy products or services from brands that deliver pleasantly surprising experiences more...
57% of Americans say they are much more likely to pay attention when brands choose the right time and context to reach them more...
70% of companies that use social media for customer service employ agents who only deal with social media interactions more...
43% of professionally marketed blog posts receive fewer than 10 interactions, and 23% receive none more...