Facts & Stats About:
USAA leads insurance companies in Net Promoter Score in both the auto (74%) and homeowner (71%) sectorsUSAA, Amazon.com, Costco, Virgin America, Apple, Trader Joe’s & Wegmans, Among the Highest in Customer Loyalty in the 2012 Satmetrix Net Promoter® Benchmark Study
66% of US consumers who shopped for insurance in 2015 did so to find a lower price, compared to 19% who bought a new car, and 12% for saw a TV ad more...
"Loyalty is about being able to engage with your customers. It’s important to convey why you’re collecting certain information" - Maria Pallante more...
Instagram posts that include tags of where the picture was taken generate 79% more engagement, compared to 56% for those that include another user's handle in the caption more...
61% of Americans say they are much more likely to buy products or services from brands that deliver pleasantly surprising experiences more...
57% of Americans say they are much more likely to pay attention when brands choose the right time and context to reach them more...