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Facts & Stats About:
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Consumers
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48% of U.K. consumers aged 16-24 think companies should post instructional videos about products online, compared to 33% of 25-34-year-olds, and 36% of 35-44-year-olds
Sitel Contact Center Outsourcing : Raising The Bar On ExpectationsRelated Facts:
71% of U.K. consumers aged 16-24 search for a solution online when they have a problem with a product, compared to 65% of 25-34-year-olds, and 64% of 35-44-year-olds more...
25% of U.K. consumers aged 16-24 prefer to interact with customer service by online chat, compared to 20% of 25-34-year-olds, and 14% of 35-44-year-olds more...
15% of U.K. consumers aged 16-24 prefer to interact with customer service by social media, compared to 8% of 25-34-year-olds, and 5% of 35-44-year-olds more...
30% of U.K. consumers between the ages of 15 and 34 who make a purchase based on social media made the decision as a result of brand communications, compared to 24% who decided based on friends’ recommendations more...
26% of Americans 12 and over have viewed a video podcast, up from 22% in 2011 more...