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Facts & Stats About:
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Topics
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Companies
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Consumers
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65% of U.K. consumers who have interacted with brands via social networks believe the sites are a better way to communicate with companies than through call centers
18 million customers flooding social networks to speak to brands | Fishburn HedgesRelated Facts:
40% of U.K. consumers believe brands' use of social media improves customer service more...
50% of US consumers who have liked a brand on Facebook say the brand's Facebook page is more useful than its website more...
52% of US consumers who have liked a brand on Facebook despite having no intention of buying its products did so in order to receive a free item more...
24% of US consumers who have liked a brand on Facebook despite having no intention of buying its products did so in order to help a friend more...
34% of US consumers who have liked a brand on Facebook say promotions are the biggest motivator for doing so more...