Facts & Stats About:
23% of U.K. online shoppers expect a customer service team to be available 24 hours a day more...
66% of U.K. shoppers prefer to return unwanted goods to an online retailer by post, compared to 29% by carrier pick-up more...
9% of US consumers cite same-day delivery as a top factor that would improve their online shopping experience more...
60% of U.K. online consumers say price is an important factor in determining where to make a purchase, compared to 39% for having products in stock, and 37% for convenient delivery options more...
47% of U.S. consumers consider shipping costs an important factor in deterring online purchases, compared to 28% for out-of-stock items, and 23% for lack of product images more...