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More than 25% of global companies have a closed wall on Facebook, meaning users can't post questions or feedback
New Socialbakers Study Reveals Top Performers in Social Customer ServiceRelated Facts:
"Hardcore social players who play this game multiple times a day every day are pretty much committed to that game. I don't know many people who have a huge affinity for, for example, FarmVille, and also play another game and are just as invested. So I think once you lose that customer, they're gone" - Konami director of digital publishing John Coligan more...
"People play on Facebook at their work, on the bus with their mobile phone, and when they get home, they play on their tablet. They're still at those places with those devices, so I think they'll find other content" - Konami director of digital publishing John Coligan more...
Brands with Instagram accounts share an average of 98% of the photos they post to the site to Facebook, and 59% to Twitter more...
41% of brands post 1 or more photos per week to their Instagram accounts, up from 34% in Q4 2012 more...
99% of brands have presences on Facebook, up 1% from Q4 2012 more...