Facts & Stats About:
"Consumers have a growing number of digital touch points, with more ways to stay connected with their favorite online retailers through every phase of the shopping, buying and fulfillment process" - comScore senior director Susan Engleson more...
"Now consumers can shop from anywhere, at any time and are looking for online retailers to have an integrated and robust set of options as the customer experience no longer ends at checkout" - UPS chief sales and marketing officer Alan Gershenhorn more...
39% of consumers in the US and UK are very concerned about information tracked by cookies when visiting company websites more...
21% of consumers in the US and UK are very concerned about the privacy of information contained in email communications with vendors more...
"We have been in an amazingly easy world for a long time where we've got fans and core gamers that we've been unbelievably abusive to and if we're not careful we're going to lose the belief of those people" - 22Cans founder Peter Molyneux more...