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    • 1-16 of 16 results

    Published Facts

    42% of business to business companies have no process in place to respond to customer feedback on social media Satmetrix | Customer Experience Management Software » PR20120517  
    Added: 05/22/2012 from Satmetrix Published: 05/17/2012
    55% of companies have no process in place to respond to customer feedback on social media Satmetrix | Customer Experience Management Software » PR20120517  
    Added: 05/22/2012 from Satmetrix Published: 05/17/2012
    43% of North American companies have a social media follow up process, compared to 25% in other regions Satmetrix | Customer Experience Management Software » PR20120517  
    Added: 05/22/2012 from Satmetrix Published: 05/17/2012
    60% of businesses do not have an integrated social media strategy Satmetrix | Customer Experience Management Software » PR20120517  
    Added: 05/22/2012 from Satmetrix Published: 05/17/2012
    4% of companies that quantify social media engagement use sentiment analysis Satmetrix | Customer Experience Management Software » PR20120517  
    Added: 05/22/2012 from Satmetrix Published: 05/17/2012
    56% of companies that quantify social media engagement only count comments and followers Satmetrix | Customer Experience Management Software » PR20120517  
    Added: 05/22/2012 from Satmetrix Published: 05/17/2012
    75% of business to business companies do not measure or quantify social media engagement Satmetrix | Customer Experience Management Software » PR20120517  
    Added: 05/22/2012 from Satmetrix Published: 05/17/2012
    67% of companies do not measure or quantify social media engagement Satmetrix | Customer Experience Management Software » PR20120517  
    Added: 05/22/2012 from Satmetrix Published: 05/17/2012
    Verizon leads Internet providers with a Net Promoter Score of 18%, compared to the industry average of 4% USAA, Amazon.com, Costco, Virgin America, Apple, Trader Joe’s & Wegmans, Among the Highest in Customer Loyalty in the 2012 Satmetrix Net Promoter® Benchmark Study  
    Added: 03/16/2012 from Satmetrix Published: 03/15/2012
    Apple leads in Net Promoter Score in both the computer hardware (71%) and consumer software application (68%) industries USAA, Amazon.com, Costco, Virgin America, Apple, Trader Joe’s & Wegmans, Among the Highest in Customer Loyalty in the 2012 Satmetrix Net Promoter® Benchmark Study  
    Added: 03/16/2012 from Satmetrix Published: 03/15/2012
    Virgin America leads U.S. airlines with a Net promoter Score of 66%, compared to 64% for Jet Blue, and -5% for American Airlines USAA, Amazon.com, Costco, Virgin America, Apple, Trader Joe’s & Wegmans, Among the Highest in Customer Loyalty in the 2012 Satmetrix Net Promoter® Benchmark Study  
    Added: 03/16/2012 from Satmetrix Published: 03/15/2012
    Kaiser Permanente leads health insurance companies with a Net Promoter Score of 33%, compared to the industry average of 4% USAA, Amazon.com, Costco, Virgin America, Apple, Trader Joe’s & Wegmans, Among the Highest in Customer Loyalty in the 2012 Satmetrix Net Promoter® Benchmark Study  
    Added: 03/16/2012 from Satmetrix Published: 03/15/2012
    USAA leads insurance companies in Net Promoter Score in both the auto (74%) and homeowner (71%) sectors USAA, Amazon.com, Costco, Virgin America, Apple, Trader Joe’s & Wegmans, Among the Highest in Customer Loyalty in the 2012 Satmetrix Net Promoter® Benchmark Study  
    Added: 03/16/2012 from Satmetrix Published: 03/15/2012
    American Express leads credit card issuers with a Net Promoter Score of 43% USAA, Amazon.com, Costco, Virgin America, Apple, Trader Joe’s & Wegmans, Among the Highest in Customer Loyalty in the 2012 Satmetrix Net Promoter® Benchmark Study  
    Added: 03/16/2012 from Satmetrix Published: 03/15/2012
    Scottrade leads brokerage and investment companies with a Net Promoter Score of 54% USAA, Amazon.com, Costco, Virgin America, Apple, Trader Joe’s & Wegmans, Among the Highest in Customer Loyalty in the 2012 Satmetrix Net Promoter® Benchmark Study  
    Added: 03/16/2012 from Satmetrix Published: 03/15/2012
    Google leads search and information sites with a Net Promoter Score of 56%, compared to 31% for Facebook USAA, Amazon.com, Costco, Virgin America, Apple, Trader Joe’s & Wegmans, Among the Highest in Customer Loyalty in the 2012 Satmetrix Net Promoter® Benchmark Study  
    Added: 03/16/2012 from Satmetrix Published: 03/15/2012