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1-20 of 21 results
Published Facts
71% of U.K. consumers aged 16-24 search for a solution online when they have a problem with a product, compared to 65% of 25-34-year-olds, and 64% of 35-44-year-olds
Sitel Contact Center Outsourcing : Raising The Bar On Expectations
25% of U.K. consumers aged 16-24 prefer to interact with customer service by online chat, compared to 20% of 25-34-year-olds, and 14% of 35-44-year-olds
Sitel Contact Center Outsourcing : Raising The Bar On Expectations
15% of U.K. consumers aged 16-24 prefer to interact with customer service by social media, compared to 8% of 25-34-year-olds, and 5% of 35-44-year-olds
Sitel Contact Center Outsourcing : Raising The Bar On Expectations
67% of U.K. consumers prefer to interact with customer service by phone, compared to 56% for email, 16% for online chat, and 6% for social media
Sitel Contact Center Outsourcing : Raising The Bar On Expectations
48% of U.K. consumers aged 16-24 think companies should post instructional videos about products online, compared to 33% of 25-34-year-olds, and 36% of 35-44-year-olds
Sitel Contact Center Outsourcing : Raising The Bar On Expectations
35% of U.K. consumers think companies should post demonstration, tutorial, and instructional videos about products online
Sitel Contact Center Outsourcing : Raising The Bar On Expectations
68% of U.K. consumers think companies should make contact phone numbers easier to find
Sitel Contact Center Outsourcing : Raising The Bar On Expectations
61% of U.K. men search for a solution online when they have a problem with a product, compared to 53% of women
Sitel Contact Center Outsourcing : Raising The Bar On Expectations
Between 39% and 44% of Internet users in Turkey, China, Mexico and India write blogs every week, compared to 14% in the U.S. and UK
INTERNET ADDICTION SETS IN, AS BRICS COUNTRIES BENEFIT FROM ONLINE CONFIDENCE BOOST
79% of those in Saudi Arabia feel more confident online, compared to 55% in Vietnam, 52% in India, 42% in China and 12% in France and Germany
INTERNET ADDICTION SETS IN, AS BRICS COUNTRIES BENEFIT FROM ONLINE CONFIDENCE BOOST
Consumers in Latin America, Africa and Southeast Asia are more likely to be open to brands on social media than elsewhere
TNS Digital Life
Indians are more likely to trust comments from strangers about brands (52%) than American (41%) or Chinese (38%) consumers
TNS Digital Life
Location-based services are expected to see the most growth among digital activities in China and India, compared to timeshifted TV for the U.S. and Brazil
TNS Digital Life
While 27% of the U.S. are affluent, this falls to around 1% in India and China
BIGGEST EVER STUDY OF GLOBAL AFFLUENCE SHOWS 80% OF WORLD’S WEALTHY ARE STILL IN THE WEST
80% of the world's wealthy still live in the West
BIGGEST EVER STUDY OF GLOBAL AFFLUENCE SHOWS 80% OF WORLD’S WEALTHY ARE STILL IN THE WEST
The U.S. still ranks as the world’s most prosperous country, with 31MM affluent households
BIGGEST EVER STUDY OF GLOBAL AFFLUENCE SHOWS 80% OF WORLD’S WEALTHY ARE STILL IN THE WEST
70% of potential luxury consumers in China search for information about luxury brands on the Internet at least once a month
GEMS - Insights from Emerging Markets
50% of consumers in Latin America visit a social network daily, with Argentineans being the most social, with 60% visiting a social network every day
GEMS - Insights from Emerging Markets