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    TNS (X)
    71% of U.K. consumers aged 16-24 search for a solution online when they have a problem with a product, compared to 65% of 25-34-year-olds, and 64% of 35-44-year-olds Sitel Contact Center Outsourcing : Raising The Bar On Expectations  
    Added: 04/05/2012 from TNS Published: 04/05/2012
    25% of U.K. consumers aged 16-24 prefer to interact with customer service by online chat, compared to 20% of 25-34-year-olds, and 14% of 35-44-year-olds Sitel Contact Center Outsourcing : Raising The Bar On Expectations  
    Added: 04/05/2012 from TNS Published: 04/05/2012
    15% of U.K. consumers aged 16-24 prefer to interact with customer service by social media, compared to 8% of 25-34-year-olds, and 5% of 35-44-year-olds Sitel Contact Center Outsourcing : Raising The Bar On Expectations  
    Added: 04/05/2012 from TNS Published: 04/05/2012
    48% of U.K. consumers aged 16-24 think companies should post instructional videos about products online, compared to 33% of 25-34-year-olds, and 36% of 35-44-year-olds Sitel Contact Center Outsourcing : Raising The Bar On Expectations  
    Added: 04/05/2012 from TNS Published: 04/05/2012