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    40% of U.K. consumers believe brands' use of social media improves customer service 18 million customers flooding social networks to speak to brands | Fishburn Hedges  
    Added: 05/24/2012 from Fishburn Hedges Published: 05/15/2012
    65% of U.K. consumers who have interacted with brands via social networks believe the sites are a better way to communicate with companies than through call centers 18 million customers flooding social networks to speak to brands | Fishburn Hedges  
    Added: 05/24/2012 from Fishburn Hedges Published: 05/15/2012
    36% of U.K. consumers have interacted with brands on social media sites, up from 19% in 2011 18 million customers flooding social networks to speak to brands | Fishburn Hedges  
    Added: 05/24/2012 from Fishburn Hedges Published: 05/15/2012