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    66% of comments ion company Facebook pages are from consumers, 34% from other businesses Socially Awkward Media  
    Added: 03/06/2012 from AT Kearney Published: 03/06/2012
    35% of consumer comments on company Facebook pages are compliments Socially Awkward Media  
    Added: 03/06/2012 from AT Kearney Published: 03/06/2012
    8% of consumer comments on company Facebook pages are complaints Socially Awkward Media  
    Added: 03/06/2012 from AT Kearney Published: 03/06/2012
    17% of company responses to consumer comments on Facebook call the consumer by name Socially Awkward Media  
    Added: 03/06/2012 from AT Kearney Published: 03/06/2012
    15% of company responses to consumer comments on Facebook invite further conversation Socially Awkward Media  
    Added: 03/06/2012 from AT Kearney Published: 03/06/2012
    89% of consumer replies on company Facebook sites go unanswered Socially Awkward Media  
    Added: 03/06/2012 from AT Kearney Published: 03/06/2012
    Worldwide, 175MM people log onto Facebook each day Socially Awkward Media  
    Added: 03/06/2012 from AT Kearney Published: 03/06/2012