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    43% of North American companies have a social media follow up process, compared to 25% in other regions Satmetrix | Customer Experience Management Software » PR20120517  
    Added: 05/22/2012 from Satmetrix Published: 05/17/2012
    Google leads search and information sites with a Net Promoter Score of 56%, compared to 31% for Facebook USAA, Amazon.com, Costco, Virgin America, Apple, Trader Joe’s & Wegmans, Among the Highest in Customer Loyalty in the 2012 Satmetrix Net Promoter® Benchmark Study  
    Added: 03/16/2012 from Satmetrix Published: 03/15/2012