49% of U.K. online retailers are capable of delivering products worldwide, while 38% only deliver in the U.K.
International Delivery Report 2012
23% of U.K. online shoppers expect a customer service team to be available 24 hours a day
International Delivery Report 2012
66% of U.K. shoppers prefer to return unwanted goods to an online retailer by post, compared to 29% by carrier pick-up
International Delivery Report 2012
14% of U.K. online retailers do not give any indication of shipping time when shipping orders to other countries
International Delivery Report 2012
81% of orders from U.K. online retailers arrive on time in the U.K., compared to 58% of orders shipped to other countries
International Delivery Report 2012