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25% of Americans who bought consumer electronics in the past 3 months started their research on Amazon, compared to 12% for search engines, 11% for a retailer’s website, 7% for physical stores, and 5% for a manufacturer’s website Polishing Up Your Products — Why PIM Really Matters
47% of US online consumers consider reviews and ratings from other customers when making purchases, compared to 34% for information from the retailer, and 24% for information from the manufacturer Polishing Up Your Products — Why PIM Really Matters
Retail spending on programmatic media ads increased by 23% from Q2 to Q3 2014, compared to 14% for consumer packaged goods, 11% for financial, and 9% for auto Home Care 2015
Retailers purchase an average of 44% of their desktop online advertising through programmatic channels Big Box: Programmatic Advertising
40% of European online consumers use retailer mobile apps, and 19% make purchases on smartphones Global Study Reveals Online Shoppers Want More Flexibility
48% of Asian online consumers expect retailers to offer next-day shipping Global Study Reveals Online Shoppers Want More Flexibility
"Today’s retailers must manage an extended range of merchandise to woo customers who are spoiled by vast choices from online specialist retailers. They also must manage more vendors and merchandise across multiple channels and support frequent price changes to compete with the automated pricing of internet specialists" - George Lawrie Data Security, Omnichannel Initiatives Top Retail CIOs' Priority Lists
Food products account for 2% of sales for mass merchandise retailers, and 3% of merchandise in store A Tail of Two Retail Channels: Getting the Assortment Mix Right
Pet care products account for 3% of sales for mass merchandise retailers, and 2% of merchandise in store A Tail of Two Retail Channels: Getting the Assortment Mix Right
70% of consumer packaged goods heads of sales say the potential for cross-channel growth through digital collaboration with retailers and distributors is not realized because there is a lack of shared consumer data to improve decision-making CPG Brands Struggle to Deliver Relevant, Personalized Customer Experiences
54% of US consumers see potential benefits in sharing their mobile information to receive texts from retailers, while 42% are willing to do so IBM Study: The Say-Do Gap in the Online Shopping Customer Experience
42% of US consumers see potential benefits in sharing their locations with retailers via GPS, while 28% are willing to do so IBM Study: The Say-Do Gap in the Online Shopping Customer Experience
60% of US consumers believe it is important to be able to find out if an item is in stock before going to the store IBM Study: The Say-Do Gap in the Online Shopping Customer Experience
46% of US consumers believe it is important that retail employees use mobile devices to fix out-of-stock issues, up from 40% in 2013 IBM Study: The Say-Do Gap in the Online Shopping Customer Experience
22% of tweets directed at the consumer brand Twitter handles receive responses A Missed Customer Experience Opportunity: Study Reports Corporate Twitter Apathy
70% of retailers outsource their store level WAN to managed service providers Study: Can In-store Wi-Fi Lead to Increased Customer Loyalty?
"Retail has the necessary infrastructure in place and is poised for growth around multichannel engagement using in-store WiFi. The companies that implement within the next year will have first mover advantage to perfect their engagement strategies" - Kevin McCauley Study: Can In-store Wi-Fi Lead to Increased Customer Loyalty?
70% of specialty retailers plan to design their next point-of-sale system based on a central order management system Study: Can In-store Wi-Fi Lead to Increased Customer Loyalty?