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    41% of e-commerce sites use an address validator Checkout Usability Benchmark 2012 - Articles - Baymard Institute  
    Added: 09/12/2012 from Baymard Published: 09/11/2012
    10% of e-commerce sites auto-detect state and/or city based on the ZIP code of the shopper Checkout Usability Benchmark 2012 - Articles - Baymard Institute  
    Added: 09/12/2012 from Baymard Published: 09/11/2012
    50% of e-commerce sites ask for the same information more than once from shoppers Checkout Usability Benchmark 2012 - Articles - Baymard Institute  
    Added: 09/12/2012 from Baymard Published: 09/11/2012
    81% of e-commerce sites presume customers want their newsletter and may automatically sign shoppers up to their newsletter during checkout Checkout Usability Benchmark 2012 - Articles - Baymard Institute  
    Added: 09/12/2012 from Baymard Published: 09/11/2012
    24% of e-commerce sites require an account to purchase items Checkout Usability Benchmark 2012 - Articles - Baymard Institute  
    Added: 09/12/2012 from Baymard Published: 09/11/2012
    41% of online consumers would rather contact customer service through email, 27% through live chat, 25% over the phone, and 7% have never contacted customer service Shopping and Shipping: A Look at How People Shop Online  
    Added: 08/29/2012 from Lab42 Published: 08/21/2012
    68% of online consumers who return items prefer to ship purchases back to the online store while 32% would rather return online items to a physical store Shopping and Shipping: A Look at How People Shop Online  
    Added: 08/29/2012 from Lab42 Published: 08/21/2012
    62% of online consumers rarely return items purchased online Shopping and Shipping: A Look at How People Shop Online  
    Added: 08/29/2012 from Lab42 Published: 08/21/2012
    79% of online consumers would rather get free shipping than a discount Shopping and Shipping: A Look at How People Shop Online  
    Added: 08/29/2012 from Lab42 Published: 08/21/2012
    87% of online consumers are more likely to shop on a site if it offers free returns Shopping and Shipping: A Look at How People Shop Online  
    Added: 08/29/2012 from Lab42 Published: 08/21/2012
    96% of online consumers are more likely to shop on a site if it offers free shipping Shopping and Shipping: A Look at How People Shop Online  
    Added: 08/29/2012 from Lab42 Published: 08/21/2012
    Positive customer reviews are the most important factor in determining whether or not online consumers purchase a product Shopping and Shipping: A Look at How People Shop Online  
    Added: 08/29/2012 from Lab42 Published: 08/21/2012
    45% of online consumers have purchased something online that they would not buy in person Shopping and Shipping: A Look at How People Shop Online  
    Added: 08/29/2012 from Lab42 Published: 08/21/2012
    2 out of 3 online consumers shop online instead of in-store because it's cheaper Shopping and Shipping: A Look at How People Shop Online  
    Added: 08/29/2012 from Lab42 Published: 08/21/2012
    7 out of 10 online consumers shop online instead of in-store because of better sales and promotions Shopping and Shipping: A Look at How People Shop Online  
    Added: 08/29/2012 from Lab42 Published: 08/21/2012
    4 out of 5 online consumers shop online instead of in-store because of the broader selection Shopping and Shipping: A Look at How People Shop Online  
    Added: 08/29/2012 from Lab42 Published: 08/21/2012
    66% of online shoppers prefer to shop online instead of in-store Shopping and Shipping: A Look at How People Shop Online  
    Added: 08/29/2012 from Lab42 Published: 08/21/2012
    73% of online shoppers do at least half of their shopping online Shopping and Shipping: A Look at How People Shop Online  
    Added: 08/29/2012 from Lab42 Published: 08/21/2012
    46% of global online shoppers watch TV while they shop online Global Online Shopper Report | WorldPay  
    Added: 05/04/2012 from WorldPay Published: 05/01/2012
    29% of global online shoppers make purchases while at work Global Online Shopper Report | WorldPay  
    Added: 05/04/2012 from WorldPay Published: 05/01/2012