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44% of chief marketing officers feel sufficiently prepared to manage the increasing importance of marketing
return on investment
IBM Global Chief Marketing Officer Study
63% of chief marketing officers believe marketing
return on investment will become the most important measure of success over the next 3 to 5 years
IBM Global Chief Marketing Officer Study
75% of chief marketing officers believe marketing must manage brand reputation among both customers and employees
IBM Global Chief Marketing Officer Study
48% of chief marketing officers use customer reviews to influence strategy decisions
IBM Global Chief Marketing Officer Study
42% of chief marketing officers use third-party reviews to influence strategy decisions
IBM Global Chief Marketing Officer Study
26% of chief marketing officers use information from blogs to influence strategy decisions
IBM Global Chief Marketing Officer Study
75% of chief marketing officers use customer analytics to mine data
IBM Global Chief Marketing Officer Study
68% of chief marketing officers say their companies are unprepared to fully incorporate social media
IBM Global Chief Marketing Officer Study
72% of CEOs want to improve their understanding of individual customer needs, as well as their response time to market needs
IBM 2012 Global CEO Study
73% of CEOs invest in drawing insights from customers, compared to 50% for operations, and 49% for sales
IBM 2012 Global CEO Study
52% of the CEOs intend to make significant changes to their organizations to improve internal collaboration
IBM 2012 Global CEO Study
75% of CEOs believe being collaborative is key to their future success, compared to 67% for communication, and 61% for creativity and flexibility
IBM 2012 Global CEO Study
65% of CEOs believe ethics and values are key attributes in drawing out the best from their workforces, compared to 63% for collaborative environments, and 58% for purpose and mission
IBM 2012 Global CEO Study
71% of CEOs believe human capital is a key source of sustained economic value, compared to 66% for customer relationships, and 52% for innovation in products and services
IBM 2012 Global CEO Study