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Facts Tagged With Word of Mouth
1-20 of 42 results
58% of consumers share positive experiences and seek advice from friends and family when they talk about brands on social media
SDL Survey Reveals Consumers Want Brands to Offer Consistent Experience | SDL
71% of UK consumers recommend a company to others following a positive customer service experience
U.K. Companies Lose About 12 Billion Pounds Per Year Due to Poor Customer Service | Loyalty360.org
27% of UK consumers who encounter negative customer experiences tell friends
U.K. Companies Lose About 12 Billion Pounds Per Year Due to Poor Customer Service | Loyalty360.org
24% of US consumers who have liked a brand on Facebook despite having no intention of buying its products did so in order to help a friend
Facebook Social Media Infographic - LIKE US! - Lab42
69% of US consumers who have liked a brand on Facebook have done so because a friend did
Facebook Social Media Infographic - LIKE US! - Lab42
31% of US consumers chose their general physician based on a recommendation from someone else
Lab42-Healthcare-Infographic-FINAL.png (PNG Image, 893 × 4541 pixels) - Scaled (20%)
67% of consumers in sub-Saharan Africa are likely to tell others about new products they purchase
Where in the World is Innovation?
85% of fans of brands on Facebook recommend brands to others, compared to 60% of average users
Value Of A Facebook Fan 2013 | Syncapse
24% of US adults got information or support from others who have the same health condition the last time they had a serious health issue
Health Online 2013 | Pew Research Center's Internet
70% of US adults got information or support from friends or family the last time they had a serious health issue
Health Online 2013 | Pew Research Center's Internet
60% of Russian men who shop for food, household, and personal care products collect related information and opinions for reference before shopping
Russian Men Go Shopping
Women are 25% more likely than men to rely on friends or family for advice on personal finance matters
10 Things to Know About Today’s Female Consumer
37% of US smartphone owners have used their devices to contact a friend or relative about a product while in a store
IAB Mobile Shoppers - Growing Adoption Shifting the Retail Landscape
31% of moviegoers discuss movies on social media sites, up from 27% in 2010
Spoiler Alert: Mobile Moviegoers are the Biggest Movie Enthusiasts | Nielsen Wire
29% of Latin American online shoppers start their shopping process through referrals by friends or family
In Latin America, Apparel & Accessories and Computer Electronics Rank as Top Product Categories Among Online Buyers
9% of smartphone owners have written a product review while in-store; 34% have scanned a QR code; and 55% have checked prices
Study: One in 10 Smartphone Owners Have Written a Review on a Website or Social Media Platform While In-Store | Empathica
In any given week, less than 0.5% of Facebook fans engage with the brand they are fans of
Facebook fans: A fan for life?
38% of people have recommended a brand they "like" or follow on a social network
Socialogue: I Like You and Will Follow You Anywhere! | Ipsos