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    • Facts Tagged With Word of Mouth

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    71% of UK consumers recommend a company to others following a positive customer service experience U.K. Companies Lose About 12 Billion Pounds Per Year Due to Poor Customer Service | Loyalty360.org  
    Added: 05/15/2013 from Loyalty360 Published: 05/13/2013
    27% of UK consumers who encounter negative customer experiences tell friends U.K. Companies Lose About 12 Billion Pounds Per Year Due to Poor Customer Service | Loyalty360.org  
    Added: 05/15/2013 from Loyalty360 Published: 05/13/2013
    11% of U.K. online consumers aged 18-34 have taken purchasing advice from friends and family on social media sites Top 4 lessons for online retailers, 2,000 consumers say it like it is. | eccomplished  
    Added: 05/29/2012 from Eccomplished Published: 05/29/2012
    6% of U.K. online shoppers have taken purchasing advice from friends and family on social media sites Top 4 lessons for online retailers, 2,000 consumers say it like it is. | eccomplished  
    Added: 05/29/2012 from Eccomplished Published: 05/29/2012
    18% of online U.K. consumers read comments on articles about products, while 14% read the articles themselves Top 4 lessons for online retailers, 2,000 consumers say it like it is. | eccomplished  
    Added: 05/29/2012 from Eccomplished Published: 05/29/2012
    23% of online shoppers in the U.K. talk to friends and family in order to help them make a purchase Top 4 lessons for online retailers, 2,000 consumers say it like it is. | eccomplished  
    Added: 05/29/2012 from Eccomplished Published: 05/29/2012
    60% of U.S. online consumers gather insights on companies from their friends’ social media posts,compared to 50% for the UK Market Force Study Shows Companies Wield Comparable Social Media Influence to Friends  
    Added: 05/03/2012 from Market Force Published: 05/01/2012
    19% of British 18-24-year-olds would publicly complain to their friends on Twitter or Facebook about a company from which they received excessive advertising messages Upstream Research: British and American Consumers Warn of Backlash against Feared Facebook Advertising Plans  
    Added: 02/27/2012 from YouGov Published: 02/27/2012
    30% of U.K. consumers between the ages of 15 and 34 who make a purchase based on social media made the decision as a result of brand communications, compared to 24% who decided based on friends’ recommendations British under-35s are more influenced by brands than friends on social networks, says study  
    Added: 02/27/2012 from Decode Marketing Published: 02/27/2012
    43% of U.K. social media users are unlikely to talk about a brand on a social media site, even if they heard something positive about it 47% of UK online population don't like targeted ads based on social media activity  
    Added: 02/18/2012 from Econsultancy Published: 02/18/2012
    The top brands by word of mouth impressions in the UK are: Tesco, Sky, Apple, Virgin Media and BT 3 Billion Word of Mouth Impressions About Brands Each Week in UK, According to Keller Fay Research « Kellerfay  
    Added: 11/16/2011 from Keller Fay Group Published: 11/08/2011
    The average UK adult talks about brands 78 times per week, which translates into 3.4B brand impressions each week via word of mouth. 94% of those brand conversations take place offline, while only 6% are online 3 Billion Word of Mouth Impressions About Brands Each Week in UK, According to Keller Fay Research « Kellerfay  
    Added: 11/16/2011 from Keller Fay Group Published: 11/08/2011
    Positive word of mouth outweighs negative by a 6 to 1 margin 3 Billion Word of Mouth Impressions About Brands Each Week in UK, According to Keller Fay Research « Kellerfay  
    Added: 11/16/2011 from Keller Fay Group Published: 11/08/2011